Most items are available for immediate delivery. However, due to our unique selection and high demand, some items may be temporarily
unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be special ordered. An estimated delivery date will
be given and your order will be processed upon your confirmation or in 24 hours if we do not receive notice of cancellation.
Please allow two business days for processing. You should receive your Fedex or UPS package within 2-3 days of processing (depending on chosen ship method).
MA residents are subject to a 6.25% sales tax.
FORMS OF PAYMENT
Persona Jewelry Boston accepts the following credit cards:
RETURNS & EXCHANGES
If you wish to return or exchange an item you have purchased on our website, a Return Merchandise Authorization Number (RMA#) must be requested within 7 days of your order's shipment (items purchased in December may be returned through January 10th). Your RMA# will be forwarded within 24 hours. Requests should be emailed to: email@example.com with all of the following details as missing information may cause a delay in processing your request:
Email Subject: Return Authorization Request
Name of Item:
Reason for Return:
Type of Return Requested: Exchange, Store Credit
Merchandise should be received by Persona Jewelry, Boston within 7 days of issuing your RMA#, in original packaging and in unworn condition. Persona Jewelry, Boston will not accept returns or exchanges for any items that have been worn. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging.
Returns received outside the above time frames are accepted at Persona Jewelery discretion and may only be processed as a store credit.
Sale items, exchanged items and sized items are final sales and may not be returned or exchanged.
Persona Jewelry, Boston offers one complimentary ring sizing with your purchase. Please note that all sized items are final sale and Persona Jewelry is not responsible for an accurate size if it is not taken by us in the store. Please allow up to two weeks for resizing, though we try to accommodate engagement rings while-you-wait if possible.
Standard orders are processed the next business day (Monday through Friday, not including holidays), pending credit card authorization and verification.
THIRD BUSINESS DAY // $15
2-DAY // $25
OVERNIGHT // $30
*This does not include pricing for package insurance, as that varies per item.
For overnight delivery, orders must be submitted Monday through Friday by 3PM ET. Overnight delivery orders placed on Friday 3PM ET will arrive on Monday. We do not offer overnight delivery to Alaska, Hawaii. Shipments to Alaska and Hawaii are shipped UPS 2 day. We do not ship to international or PO addresses.
Shipping charges are non-refundable. Persona Jewelry cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.
Persona has created this privacy statement in order to demonstrate our firm commitment to protecting your privacy. We will not sell, rent, or distribute your name, e-mail address or other identifiable information to any third party without your consent.
To provide you the best possible products and services, we will request specific personal information when you register on personastyle.com, when you make a product or gift certificate purchase, and when you request a catalogue. Any personal information collected on personastyle.com is knowingly and voluntarily provided by customers and visitors to our site.
At registration, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you two emails following a purchase. The first confirms that your order was shipped, and provides an itemized order summary with your order number. The second e-mail provides you with a tracking number so that you can determine the status of your order. Please note that should any of your items be on-reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Care Associate may contact you by telephone to resolve any issues concerning your order.
When you make a gift certificate or product purchase, we collect your credit card number and your expiration date. We have security measures in place to protect the loss, misuse and alteration of the information under our control. We will automatically store your credit card number and expiration date on our secure server with your account so that you will not have to fill out this information again during future visits and purchases at personastyle.com. This information is used solely for billing purposes when you order frompersonastyle.com and is always encrypted and transmitted safely over the Internet using Secure Sockets Layer (SSL) technology. Please see our Security Policy for more information.
When you request a catalogue, we collect only contact information, name and address.
We may occasionally run contests and other similar promotions on our site in which we ask visitors for contact information (such as their e-mail address) and demographic information (such as their zip code, age, or income level). We use this contact information to send registered users and current customers and catalogue requesters information about our company as well as marketing and promotional materials from our company as well as our partners.
We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to help identify you and your shopping cart. Your name and password are used to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Any email that you may sent to us or any correspondences are strictly confidential and are not distributed to any partner or third party.
Any information you provide will be used to:
1.improve upon and personalize the Web site content and services to enhance your shopping experience;
2.better our customer service; and
3.contact you about Web site updates, special offers, new products and services.
Persona may share non-personal, non-individual information in aggregate form with our vendors and marketing partners for research purposes. This includes aggregate data about our customers, sales, traffic patterns, and related site information. You always have the opportunity to opt-out of receiving future mailings from Persona; see the choice/opt-out section below.
Persona has third party relationships with credit card processing companies, shipping companies and the company from which we lease our servers. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers' orders.
Persona reserves the right to share personal information with legal authorities to the extent required by law.
NOTIFICATION OF CHANGES IN THE USE OF YOUR PERSONAL INFORMATION
Should any changes occur in our use of your personal information, you will be notified by email prior to the changes. You will always have the opportunity to opt-out prior to the implementation of such changes.
CHOICE / OPT-OUT
Persona provides customers the opportunity to opt-out of receiving communications from us at the point where we request information about the customer. We give you the following options to change or modify your information in our database and to choose not to receive future communications.
You can send e-mail to firstname.lastname@example.org
You can call the following telephone number: 617.266.3003
If you have any questions about this privacy statement, the practices of this site, or your dealings with Persona, please contact:
Shops at Hotel Commonwealth
504 Commonwealth Avenue
Boston, MA 02215
#BestMomPersona Facebook Contest Rules & Regulations
1. Make a video before Saturday May 2, 2014, explaining why your mom is absolutely top notch, a cut above! Your video can be from YouTube, Vine or InstaGram. Neither your mom, nor you needs to appear in the video.
2. Post the video to Persona's facebook page.
3. Tag your video #BestMomPersona
4. Share the post from our facebook via email, facebook, or twitter and encourage people to "vote" by LIKING your post on OUR facebook page.
The most likes on YOUR post on OUR facebook page will be the winner!
Let your mom know how much you love her for Mother's Day & every day!
*Mom's gift will be a stunning, three-piece pearl set including necklace, bracelet and earrings. This set is valued at $500.00.
**Video: Video must be created on youtube, vine or instagram. Video must include words, either spoken or written. Video does not have to include any real people. Children's faces may be obscured to protect privacy. Video must be posted between 4/17/14 and 5/2/14 by midnight. Video posting MUST include the hashtag #BestMomPersona or #bestmompersona in text. Video will only be considered if posted on the page: facebook.com/personajewelry. Videos posted elsewhere, even with links to facebook.com/personajewelry will NOT be considered as eligible applications for prize. Videos posted without the hashtag #bestmompersona will not be considered. One (1) facebook "like" equals one (1) vote: comments are not votes.Winner: Winner will be chosen Monday 5/5/14, by noon. Winner will be notified by facebook private message. Winner will have three hours from message timestamp to verbally claim prize or prize will be instantly re-awarded to the second place vote-getter. Two attempts will be made to contact the original winner before moving to the second place winner within those three hours. Winner is only eligible to receive the prize listed. No exceptions will be made. Votes will only be counted until midnight, Sunday May 3, 2014. Prize: Awarded prize includes: One (1) pearl and vermeil chain link necklace, one (1) pearl and vermeil chain link bracelet, and one (1) pair of pearl and vermeil two piece curved earrings. The retail value of the prize is $500. No returns, exchanges or transfers may be made after award is received. No other item is available for winning video. No awards will be awarded to runners-up unless the winning video is deemed void for any reason. At that point, the second place vote-getter will win the prize listed. If both first and second winning bids are deemed void, no prize will be awarded. Shipping fees will apply if item can not be picked up, in person, at our Boston, MA location.