Returns & Exchanges


Return or exchange any unused or defective merchandise by mail or at our store located at 62 Charles St Boston MA 02114.

To return by mail  a Return Merchandise Authorization Number (RMA#) must be requested within 7 days of your order's shipment (items purchased in December may be returned through January 10th). Your RMA# will be forwarded within 24 hours. Requests should be emailed to: with all of the following details as missing information may cause a delay in processing your request:

Email Subject: Return Authorization Request 
Email Address: 
Phone Number: 
Name of Item: 
Reason for Return: 
Type of Return Requested: Exchange, Store Credit

Merchandise should be received by Persona Jewelry, Boston within 7 days of issuing your RMA#, in original packaging and in unworn condition. Persona Jewelry, Boston will not accept returns or exchanges for any items that have been worn. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging.

Returns received outside the above time frames are accepted at Persona Jewelery discretion and may only be processed as a store credit.

Sale items, exchanged items and sized items are final sales and may not be returned or exchanged.

Shipping charges are non-refundable. Persona Jewelry cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.