Timing
Please allow two business days for processing. You should receive your Fedex or UPS package within 2-3 days of processing (depending on chosen ship method).

Taxes
MA residents are subject to a 5% sales tax.

Credit Cards
Persona Jewelery accepts the following credit cards:
American Express
Mastercard
Visa

Returns and Exchanges
If you wish to return or exchange an item you have purchased on our website, a Return Merchandise Authorization Number (RMA#) must be requested within 7 days of your order's shipment (items purchased in December may be returned through January 10th). Your RMA# will be forwarded within 24 hours. Requests should be emailed to: with all of the following details as missing information may cause a delay in processing your request:

Email Subject: Return Authorization Request
Name:
Address:
Email Address:
Phone Number:
Name of Item:
Reason for Return:
Type of Return Requested: Exchange, Store Credit, or Refund

Merchandise should be received by Persona Jewelry within 7 days of issuing your RMA#, in original packaging and in unworn condition. Persona Jewelry will not accept returns or exchanges for any items that have been worn. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging.

Returns received outside the above time frames are accepted at Persona Jewelery discretion and may only be processed as a store credit.

Sale items, exchanged items and sized items are final sales and may not be returned or exchanged.

Ring Sizing
Persona Jewelry offers one complimentary ring sizing with your purchase. Please note that all sized items are final sale and Persona Jewelry is not responsible for an accurate size if it is not taken by us in the store. Please allow 5 business days for an item to be sized.

Shipping
Persona Jewelry offers complimentary standard (3 day) shipping on all purchases through December 22, 2007.

Standard orders are processed the next business day (Monday through Friday, not including holidays), pending credit card authorization and verification.

$15 Fed Ex or UPS Third Business Day
$25 Fed Ex or UPS 2-Day
$30 Fed Ex or UPS Overnight

For overnight delivery, orders must be submitted Monday through Friday by 3PM ET. Overnight delivery orders placed on Friday 3PM ET will arrive on Monday. We do not offer overnight delivery to Alaska, Hawaii. Shipments to Alaska and Hawaii are shipped UPS 2 day. We do not ship to international or PO addresses.

Shipping charges are non-refundable. Persona Jewelry cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.